Hello, my name is ***** ***** I will be happy to help you today.
I am sorry to hear that you are having issues with your printer.
Can you please tell me what had caused the paper jam?
When you cleared the paper jam, was it a tight paper jam? Did you have to pull small pieces of paper out? If it was a really bad jam, it is possible that a sensor may be damaged.
I look forward to hearing back from you.