How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Keep getting message that printer is not activated 8500 plus

Customer Question

keep getting message that printer is not activated 8500 plus HP
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Model is 910A Plus
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: This has happened several times, but have been able to reconnect - it has been off now at least 24 hours
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Louie replied 1 month ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the Operating System (OS) of the PC.

Were the appropriate drivers installed?

Additionally, please describe how the printer is connected to the PC using what com munication means.

Customer: replied 1 month ago.
I do not know ..
Expert:  Louie replied 1 month ago.

Are you able to print a test page?