Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
To be clear, this is a paid support site, it is not free help.
Are you using genuine canon inks, or generic/refilled ones?
I believe if you sign up for an ongoing membership, then the first week or so may be free. If you opt not to, then you may be responsible for the single use cost of the service. You may contact the customer service staff from the help page if you have questions about the cost. I'm an independent tech and not privy to any billing information. Do you wish to proceed?
I don't want to give you incorrect information on the cost, which is why I'm referring you to the help page for that.
If you are comfortable with it at that point, then I'd be happy to continue on with you.