Hi. Denise. My name is***** you for your question and the opportunity to assist.
If you have a new router the printer will need to be set up as if new using the installation
software. Do you have that available?
We can download that from the internet if needed. Can we do a screen sharing session and I can help you set it up?
Thank you. From your computer, please click the link below (after reading this). On the page that opens, click the green I Agree button toward the bottom of the page, and the connection download will begin. When the file (Elsinore.ScreenConnect.Client) has downloaded select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me if you were successful in setting up the printer, or you still require assistance?I am awaiting your reply.Thanks,IT Miro
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro