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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Wf7610 I cannot get either computer (macbook or win10

Customer Question

wf7610 I cannot get either computer (macbook or win10 laptop) to find it
JA: What's the make/model number of your printer? How old is it?
Customer: Epson WF7610
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: My Mac is Yosemite and the Windows is 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has NEVER worked reliably. I did get it to work with Epson support but every time I go to the computer it is like I"m starting from ground zero again
JA: Anything else you want the printer expert to know before I connect you?
Customer: Just to make this problem stop
Submitted: 3 months ago.
Category: Printers
Expert:  technicalcat replied 3 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you trying to connect this printer with a USB cable , or using a wireless network?

Customer: replied 3 months ago.
Wireless
Customer: replied 3 months ago.
The printer seems to show it's connected but neither computer sees it
Expert:  technicalcat replied 3 months ago.

If you'd like, I can connect directly to your computer, and fix this while you watch and communicate with me. Phone support is also included if necessary to make any changes on your printer. This would be the most effective and fast way to solve this type of problem Would you like remote support?

If not, please let me know if you've been able to disconnect and reconnect the printer to the wireless network using the buttons and display on the printer itself (not on the computer). Thanks.