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Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15768
Experience:  HNC Computing; Large format and multifunction printer expert
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My 309G Photosmart Premium cartidges are jammed. How can I

Customer Question

My 309G Photosmart Premium cartidges are jammed. How can I get it unjammed?
JA: What's the make/model number of your printer? How old is it?
Customer: HP309
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am printing from a Mac I don
JA: How long has this been an issue? What happened right before this popped up?
Customer: Let's start over. I am not printing from a Mac - I have an HP Photosmart Premium printer.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Yes, We returned from vacation last night so the printer has not been used for 10 days - the cartidges are jammed and I don't know how to get them to move
Submitted: 1 month ago.
Category: Printers
Expert:  Electronics Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 1 month ago.

First, turn the printer off and unplug it for 2 minutes, then power it on again.

Let me know if the error message has cleared?

Expert:  Electronics Pete replied 1 month ago.

Hi, just checking in on your question, do you need any further assistance?