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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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Every time I print, part of the paper comes out crinkled

Customer Question

every time I print, part of the paper comes out crinkled down a space approx. 1 inch down the page.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: brother mfc9340 cdw
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is 4 years old
JA: How long has this been an issue? What happened right before this popped up?
Customer: it has been an issue for about 1 month. I did not notice anything pop up before it started to happen.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 29 days ago.
Category: Printers
Expert:  WesPCDr replied 29 days ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 29 days ago.

The rollers may need to be cleaned to allow the paper to move smoothly.

To fix the problem, unplug the printer power cable. Open the covers and remove any cartridges and look for loose paper. Use tweezers to pull the paper out or the eraser end of a pencil to move the rollers and get to the paper. Then use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.

Then plug the printer power back in try to print.

Expert:  WesPCDr replied 29 days ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.

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