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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer photosmart 6520 all in one, no longer scans or

Customer Question

my printer photosmart 6520 all in one, no longer scans or copies. will only print from computer.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Printer serial # Th45E580R7, product CX017A
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC , don't know about operating systems
JA: How long has this been an issue? What happened right before this popped up?
Customer: this has been an issue for about a month now, was scanning then next page just stopped. I think the printer is 3-5 years old, it is out of warrenty, can no longer get updates
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 1 month ago.

Please tell me if there is an error message displayed when you attempt to scan or print?

Thanks,

IT Miro