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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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Printer head error message, HP Officejet Pro 6830, max 2

Customer Question

Printer head error message
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: HP Officejet Pro 6830, max 2 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I try from a MAC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have exchanged the ink today. All colours
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 27 days ago.
Category: Printers
Expert:  WesPCDr replied 27 days ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 27 days ago.

The print head error indicates that you have a bad print head.

Unfortunately, this means that will will need to be replaced.

Customer: replied 27 days ago.
I just paid you as requested
Expert:  WesPCDr replied 27 days ago.

The replacement print head costs around $50 and instructions to replace it come with the new one.

Expert:  WesPCDr replied 27 days ago.

It may be more cost effective to get a new printer that is under warranty.

Expert:  WesPCDr replied 27 days ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.