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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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Canon pro 100. Electrical power is on but printer will not

Customer Question

Canon pro 100. Electrical power is on but printer will not turn on. Following a storm
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: 1 year old. Purchased 08-2015. 1st time
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 days
JA: Anything else you want the printer expert to know before I connect you?
Customer: Storm 3 days ago
Submitted: 2 months ago.
Category: Printers
Expert:  WesPCDr replied 2 months ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 2 months ago.

The storm may have shorted out the printer.

First, try to unplug the power cable from both ends.

Then plug it back in and into a different power outlet.

Press and hold the power button for 10 seconds.

Expert:  WesPCDr replied 2 months ago.

If that does not work, it could also be that the power cable has gone bad if has a power brick on it.