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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Won't accept new ink cartridges. Message is to contact HP.

Customer Question

Won't accept new ink cartridges. Message is to contact HP.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Less than 1 year. First ink replacements. Officejet Pro 6830.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac. Message is problem with the printer or ink system.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just now when I put in 4 new cartridges.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: Printers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

Are you using genuine HP inks, or are they generic/refilled cartridges?

Customer: replied 1 month ago.
Genuine
Expert:  Nathan replied 1 month ago.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.
Thanks,
Nathan

Expert:  Nathan replied 1 month ago.

It is imperative that you reply back to me here, on your original question only, please.

Posting new/duplicate questions costs you more and hinders my ability to reply.

Please reply back here on this page when ready.

Nathan