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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Purchased a XP 640 and was told by Office Depot that my

Customer Question

Purchased a XP 640 and was told by Office Depot that my computer Mac 9.1 with a version 10.11.6 would work, It doesn't
JA: What's the make/model number of your printer? How old is it?
Customer: XP 640 just purchased
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac 9.1Processor 2HGHz INtelcore 2 Duo
JA: How long has this been an issue? What happened right before this popped up?
Customer: for the passed day-unable to print
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Hi

Can you give me the serial number please?

Regards

Kevin