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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My cannon MP 960 printer won't printanything from my

Customer Question

My cannon MP 960 printer won't printanything from my computer. It will poy /scan stuff on the printer itself but nothing from the computer. I've replaced the cink cartridge, no change, cleaned the inkprint heads, still no text printing, it printrinted a color picture/diagram ,but won,print enails, reciepts etc.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Cannon MP960
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I guess not
Submitted: 1 month ago.
Category: Printers
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

What occurs when you attempt to print something? Are you given an error of any kind?

I will be standing by, looking forward to your response.

Thank you,
Jason

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