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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have two computers a Toshiba Satellite 64 bit and a

Customer Question

I have two computers a Toshiba Satellite 64 bit and a Samsung R530 which were printing to a Brother HL-2240 printer. I am a Snowbird just arrived in Florida for the season and cannot connect to the printer. Last year I simply opened the computers and connected to the Xfinity Comcast router and all was good. Not working this time. Not able to locate the printing device. It has asked to connect to the printer with a USB cable but the printer is wireless. Any suggestions keeping in mind I am not a computer whiz.
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: The model is HL-2240 laser printer 2012
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10 64 bit Toshiba Satellite PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just since we arrived at the condo on Monday
JA: Anything else you want the printer expert to know before I connect you?
Customer: That is all I have
Submitted: 6 months ago.
Category: Printers
Expert:  Jason Jones replied 6 months ago.

Hello,
I am the person that will be helping you today.

Can anyone else on a different computer print to that networked printer?

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 6 months ago.

Can anyone else on a different computer print to that networked printer?

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