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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a brother cloud printer in which I cannot get it to

Customer Question

I have a brother cloud printer in which I cannot get it to print the model #HL-2340DW
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: It is about 1 year old. It is a wireless black and white printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am trying to print from acer oschrome
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing that I know of I did not do much printing but now I cannot get it to print Prints practice
JA: Anything else you want the printer expert to know before I connect you?
Customer: serial # is U638979L5N369015 m0del # HL-2340D
Submitted: 1 month ago.
Category: Printers
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?