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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My father's new HP printer office jet 4650 was just

Customer Question

my father's new HP printer office jet 4650 was just installed
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: 4652 and the computer says it is in Pause mode
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: The printer is connected correctly to the home wireless network
JA: How long has this been an issue? What happened right before this popped up?
Customer: Mac
JA: Anything else you want the printer expert to know before I connect you?
Customer: old printer (kodak) worked and they just bought this new HP
Submitted: 28 days ago.
Category: Printers
Expert:  Jason Jones replied 28 days ago.

Hello,
I am the person that will be helping you today.

May I ask what the problem is so that I can be of better assistance? Is the printer not working?

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 27 days ago.

May I ask what the problem is so that I can be of better assistance? Is the printer not working?

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