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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5537
Experience:  DIploma in Computer Hardware
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Epson XP-400 is skipping. printing every other line of text.

Customer Question

Epson XP-400 is skipping. printing every other line of text.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: model c462a at least a couple years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC A
JA: How long has this been an issue? What happened right before this popped up?
Customer: tryingb to figure out the OS. not my puter. no mouse. i hate it!
JA: Anything else you want the printer expert to know before I connect you?
Customer: Mary said it has done this since she bougght it. I've replaced the ink cartridges. they were not Epson products. T thought that might be the cause.
Submitted: 5 months ago.
Category: Printers
Expert:  Sudipto replied 5 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 5 months ago.

As you have not mentioned anything about printhead cleaning, I assume that you have not cleaned the printhead. So, my first suggestion is to clean the printhead using the steps from the link below and let me know, how it goes for you.

https://files.support.epson.com/htmldocs/xp400_/xp400_ug/source/printers/source/ink_functions/tasks/xp400/cleaning_head_lcd_xp400.html

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