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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 34677
Experience:  Printer and scanner problem resolver for over 15 years
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My Epson xp 310 does not print or copy. I have replaced the

Customer Question

My Epson xp 310 does not print or copy. I have replaced the black and cyan ink cartridges and it still does not do any thing. The computer say s" the printer is busy". The computer is HP20 aall inone desktop. I am an amature user. Please answer in plain English. Thanks. George
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: The printer is Model C462L. I have had it about one year.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I'm working from a HP Pavillion All In One PC. I guess the OS is Windows ten
JA: How long has this been an issue? What happened right before this popped up?
Customer: about one month. Skipping and smearing.
JA: Anything else you want the printer expert to know before I connect you?
Customer: It won't keep the wire less password ***** the wi fi.
Submitted: 5 months ago.
Category: Printers
Expert:  Richard replied 5 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 5 months ago.
Did not print from computer
Expert:  Richard replied 5 months ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

Customer: replied 5 months ago.
Am leaving your web site. I don't feel comfortable using it. How do I get my money back?
Expert:  Richard replied 5 months ago.

ok, ill organize a refund

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