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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My hp envy4520 has had no issues till just recently and I

Customer Question

my hp envy4520 has had no issues till just recently and I cant seem to fix it . each time I have tried to print anything the error pops up(paper jam) I have cleared all paper from the printer and theres nothing jammed anywhere yet still it has a paper jam error
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: it was purchased in late august and
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: r is sdgob-1501
JA: How long has this been an issue? What happened right before this popped up?
Customer: about three weeks
JA: Anything else you want the printer expert to know before I connect you?
Customer: help
Submitted: 29 days ago.
Category: Printers
Expert:  Kevin T replied 28 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 28 days ago.

What's the serial number of the printer?