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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon MP 470 printer I need it to print to my

Customer Question

I have a Canon MP 470 printer I need it to print to my laptop. I don't have the software to install on my new laptop
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: 5+ years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: First I have tried to print using laptop
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a secure remote screen connection and I can install the software for you/ It will require downloading a screen connect app to get us started. Will that be okay?

You can reply to me here by typing in the box below please.