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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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800; printer will not communicate with computer, s800

Customer Question

800; printer will not communicate with computer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: s800 approximately 5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: 1 day. had been operating ok
JA: Anything else you want the printer expert to know before I connect you?
Customer: no; Have tried everything I know?
Submitted: 1 month ago.
Category: Printers
Expert:  Steve Lewey replied 1 month ago.

Hi, so the printer just quit working?

Customer: replied 1 month ago.
not communicating with computer
Expert:  Steve Lewey replied 1 month ago.

what have you tried so far?