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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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4630 Error code 0.97 ??? What does this mean, Work Force

Customer Question

4630 Error code 0.97 ??? What does this mean
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Work Force Pro-WF 4630, error code 0x97
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows XP
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started at the end of day yesterday-had worked fine all day then this popped up when we tried to print last doc of the day
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
That did not solve the issue
Customer: replied 1 month ago.
No thanks ,I'll seek local help, Thank you
Expert:  Richard replied 1 month ago.

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please