How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Am trying to print envelope set up try 1 and size of

Customer Question

am trying to print envelope set up try 1 and size of envelope as soon as I press ok it goes to try 2
JA: What's the make/model number of your printer? How old is it?
Customer: all in oneXP630 about 1 year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 7 64 bit
JA: How long has this been an issue? What happened right before this popped up?
Customer: this is the first time am doing Christmas envelops have done DL envelops and no trouble but I use tray 2 these envelops are smaller so use tray 1
JA: Anything else you want the printer expert to know before I connect you?
Customer: no up till now every thing working ok
Submitted: 1 month ago.
Category: Printers
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 1 month ago.

Please tell me if you are trying to print the envelope using your computer or directly via USB or memory card?

Thanks,

IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 22 days ago.

Hello!

Let me know if you were able to receive my messages.