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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Am trying to print envelope set up try 1 and size of

Customer Question

am trying to print envelope set up try 1 and size of envelope as soon as I press ok it goes to try 2
JA: What's the make/model number of your printer? How old is it?
Customer: all in oneXP630 about 1 year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 7 64 bit
JA: How long has this been an issue? What happened right before this popped up?
Customer: this is the first time am doing Christmas envelops have done DL envelops and no trouble but I use tray 2 these envelops are smaller so use tray 1
JA: Anything else you want the printer expert to know before I connect you?
Customer: no up till now every thing working ok
Submitted: 1 month ago.
Category: Printers
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 1 month ago.

Please tell me if you are trying to print the envelope using your computer or directly via USB or memory card?


IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Expert:  IT Miro replied 22 days ago.


Let me know if you were able to receive my messages.