I'm sorry about the issue. Is there any error or message?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=7aac7204-db78-48d8-b569-f3dd0edb48e5, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
I'm sorry, scanning issue can be complicated. How about with the small amount as shown for secure remote support? We guarantee our service. Thank you,
Yes, we guarantee our service, so don't worry. Can I connect fix the issue remotely for you now without any additional cost? Thank you,
I'm sorry. We have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/Or would you like written instructions? Otherwise, we are canceling this for you. Please let me know; we guarantee our service. Thank you,
OK, we are canceling this per your request. If you still need help with the scan issue later on, and/or if you need help with any other computer issue in the future, please come back any time as you wish. We provide different support options you can choose: written support, remote support, and phone support, and we guarantee our service. Thank you,