I'm sorry about the issue. Do you connect the printer to the computer with a USB cable? Or is the connection wireless?
Did the printer come with a CD disk? If yes, did you install it? And/or did you download / install any Canon driver / software program?
Please reply at the box below. Thank you,
Please click on the Canon website below:
, then scroll down, then click on the down arrow icon on the right of the item MG5700 series Full Driver & Software Package
, then scroll down a bit, then check the box in front of "I have read and agree to the terms..."
, then click on Download below it in order to download and install the printer's driver / software and check. That should work.
- Note: If you cannot download at the above website, then click on the new website below:
, then save the item m68n-win-mg5700-1_00-ea34_2 when prompted (usually shown at the bottom)
; (if needed, press at the same time the two keys Ctrl and J on the computer's keyboard in order to see the download window.)
, then once the download is done, then open the download file m68n-win-mg5700-1_00-ea34_2 and run / install it, and check.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,