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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I send a fax? It is 3 years old Brother MFC-J835DW,

Customer Question

how do I send a fax?
JA: What's the make/model number of your printer? How old is it?
Customer: It is 3 years old Brother MFC-J835DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: I never tried to send a fax
JA: Anything else you want the printer expert to know before I connect you?
Customer: no, just walk me through to send a 5 page fax
Submitted: 1 month ago.
Category: Printers
Expert:  tyroneboman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Do you have a phone line attached to the printer?

You can reply to me here by typing in the box below please.

Customer: replied 1 month ago.
i have a phone line attached
Expert:  tyroneboman replied 1 month ago.

okay, thank you.

follow these steps please>

  1. Create a file using any application on your computer.
  2. From the File menu choose Print. The print dialog box will open.
  3. From the Print dialog box choose BROTHER PC-FAX as your printer.
  4. Click PRINT/OK (Depending on the application and OS). The Facsimile style user interface will appear.
  5. Enter the recipient's fax number using any of the following methods:

    If you make a mistake, click CLEAR to delete all the entries.

    • Using the dial pad to enter number.
    • Use your PC's keyboard to enter the number.
    • Click any of the 10 SPEED DIAL buttons.
    • Click the ADDRESS BOOK button, and then choose a Member or Group from the Address Book.
  6. Click Cover Page On to include a Cover Page.
  7. Click START to send the fax.
  8. If you want to cancel the fax click STOP.



USING THE SIMPLE STYLE USER INTERFACE:

"Simple Style" requires you type the fax number in the field labeled To included in the interface screen.

  1. Create a file using any application on your computer.
  2. From the File menu choose Print. The Print dialog box will open.
  3. From the Print dialog box choose Brother PC-FAX as your printer.
  4. Click PRINT/OK (Depending on the application and OS). The Simple style user interface will appear.
  5. Enter the recipient's fax number using either of the following methods:
    • Type the recipient's fax number in the TO: field.
    • Click the TO: button to enter a number from the Address Book.

    If you make a mistake, click CLEAR to delete all the entries.

  6. Check Cover Page On to include a Cover Page.
  7. Click the SEND icon to send the fax.
  8. If you want to cancel the fax, click the CANCEL icon.
Expert:  tyroneboman replied 1 month ago.

did that work for you?

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