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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Epson 3880 changes to photo paper when I have plain or

Customer Question

My Epson 3880 changes to photo paper when I have plain or Matte paper, and changes to Matte when I want Photo black for photo paper,
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: 3880 about 2 yr old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been an issue for about 4 months, but at least I was able to print on Matte paper. Now it says "Paper Error" with Matte or Photo paper and will only print on plain paper.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I've tried shuting down my printer and Mac and restart, but no help.
Submitted: 2 months ago.
Category: Printers
Expert:  IT Miro replied 2 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 2 months ago.

This looks like a problem with the printer settings. May I know if you have already tried uninstalling the printer and then re-installing it?

Let me know,

IT Miro

Expert:  IT Miro replied 2 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 2 months ago.

Hello!

Let me know if you were able to receive my messages.

Customer: replied 2 months ago.
I went through Epson. Thanks for your help. Please make sure I am not on the monthly plan. I don't need or want it and do not want to be charged for it.
Thank you,
Elizabeth ****
Expert:  IT Miro replied 2 months ago.

I am glad the problem has been solved!

I will transfer your request for cancellation to the JustAnswer customer service.

Regards,

IT Miro

Customer: replied 2 months ago.
Thank you