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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 14357
Experience:  10+ years work experience.
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Won't print, says it is off line. has a solid wireless

Customer Question

won't print
JA: What's the make/model number of your printer? How old is it?
Customer: says it is off line. has a solid wireless connection
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: IT IS A WF-2630. Maybe 2 months old. running windows 10.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Work fine when I first set it up. Now says it is offline. Had a power failure about 3 weeks ago. Now is the first time I have tried to use the unit
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 30 days ago.
Category: Printers
Expert:  Jason Jones replied 30 days ago.

Hello,

My name is ***** ***** and I look forward to assisting you today.

First, let's make sure that it is still connected to the wireless network.

- On the printer, using the Up and Down arrow buttons, choose "Wi-Fi Setup" and press the OK button.

- Choose your wireless network from that list.

- Enter the password ***** connect.

On the computer, do the following:
- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: controL printers
- Click the Ok button.

- Click the Add a new printer link/button.

- Choose your printer from the list and install the printer.

One quick note: This is my job; however, I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer below, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at ohe following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

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