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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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S off line what can I do to fix it" MFC-J87ODW 2years old,

Customer Question

s off line what can I do to fix it"
JA: What's the make/model number of your printer? How old is it?
Customer: MFC-J87ODW 2years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP Computer Don't know what operationsysrem it is
JA: How long has this been an issue? What happened right before this popped up?
Customer: A few weeks, nothing unusual came up
JA: Anything else you want the printer expert to know before I connect you?
Customer: no, just want to be able to print again. I can print manually
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is there any error or message when printing?

Does your HP computer have Windows XP, Vista, or 7 or 8 or 10?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,