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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Keeps saying it is out of paper. it seems that the paper

Customer Question

keeps saying it is out of paper. it seems that the paper doesn"t go in on I side
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: pixma and it is only a few months old. it hasn' been used until now
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 1o
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just set it up today
JA: Anything else you want the printer expert to know before I connect you?
Customer: it just seem like the roller on 1 side is not grabbing the paper
Submitted: 7 months ago.
Category: Printers
Expert:  Kevin8472 replied 7 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 7 months ago.

What's the serial number of the unit?

It shoud be on the back or the bottom. I think your model is the bottom.