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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Pixma MX922: Printer stopped - 'filter' failed. What do I do

Customer Question

Pixma MX922: Printer stopped - 'filter' failed. What do I do now?
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: three years old. This has been happening for the past couple of months
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac version 10.12
JA: How long has this been an issue? What happened right before this popped up?
Customer: I tried to print. The printer put out a blank sheet of paper.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Sudipto replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 1 month ago.

Can you tell me, what you have tried already to solve this problem, so that I can skip those steps.

Customer: replied 1 month ago.
Dpownloaded new printer driver from Canon
Expert:  Sudipto replied 1 month ago.

Do you have removed the previous printer driver and do you have installed the new printer driver after downloading it ?

Customer: replied 1 month ago.
I installed the new printer driver, which removed the old driver.
Customer: replied 1 month ago.
I have to leave now. Thank you.
Expert:  Sudipto replied 1 month ago.

No problem, we can continue tomorrow.