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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to install a printer in to my laptop and I am

Customer Question

good morning. I am trying to install a printer in to my laptop and I am kind of slow in the computer could you please help me up for this thank you very much
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: its a canon pixma mg3520 and they send this to me last august of this year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I didn't do anything yet I just put the disc and I don't know what to do
JA: How long has this been an issue? What happened right before this popped up?
Customer: popped up what?
JA: Anything else you want the printer expert to know before I connect you?
Customer: no only this one
Submitted: 2 months ago.
Category: Printers
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I will try my best to help you.Could you please provide the following details.

Are you trying to install this printer on a windows PC,if so which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Are you trying to connect it wired or wireless?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Customer: replied 2 months ago.
wired
Expert:  John replied 2 months ago.

OK did you connect the USB cable from the printer to the PC?

which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Customer: replied 2 months ago.
I'm trying to install it to my hp laptop and I don't know what window is this you know I'm new to this kind of stuff and I am sorry if I'm very slow
Customer: replied 2 months ago.
I insert a cd
Expert:  John replied 2 months ago.

OK can you let me know the model of the laptop in that way i can find the operating system installed in it

Customer: replied 2 months ago.
where I'm gonna find a model number
Expert:  John replied 2 months ago.

Check on the bottom of the laptop please

Customer: replied 2 months ago.
15-r132wmRev:2213-110 sorry man its to small
Expert:  John replied 2 months ago.

No problem,please give me a moment to check it

Customer: replied 2 months ago.
ok thank you
Expert:  John replied 2 months ago.

Please click on this link : - http://tinyurl.com/hbx382z download and install it.

make sure the printer is connected and on.

Let me know if its installing or not.

Customer: replied 2 months ago.
I don't what to I press save now run open folder view download which one
Expert:  John replied 2 months ago.

Save now and then it will show run after finished downloading.

Let me know if you have any trouble

Customer: replied 2 months ago.
its say finished downloading then I have to choose from those three
Expert:  John replied 2 months ago.

If run is showing in it please do that

Customer: replied 2 months ago.
something popped up and say do you want this something to change app I press no
Expert:  John replied 2 months ago.

Is it installing now?

Customer: replied 2 months ago.
I don't know I didn't see anything come up
Expert:  John replied 2 months ago.

Did you click on run after the download

Customer: replied 2 months ago.
Expert:  John replied 2 months ago.

OK then it might be in back of the web browser,do you know how to minimize the windows and see if the canon installation window opened in the back ?

Customer: replied 2 months ago.
ok
Expert:  John replied 2 months ago.

let me know

Customer: replied 2 months ago.
theres nothing in the back
Expert:  John replied 2 months ago.

That is strange,in that case may I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can send you the offer to do remote support.

Customer: replied 2 months ago.
sure
Expert:  John replied 2 months ago.

if you agree the remote assistance offer,please accept it.

Expert:  John replied 2 months ago.

It seems like the payment for remote support failed could you please check the payment details you provided and let me know

Customer: replied 2 months ago.
why do I have to pay again plus the first one is $29.00 then now is $20.00 why is that everytime I click I have topay
Expert:  John replied 2 months ago.

Sir remote assistance is a additional service which has a charge and the 20$ is the charge for it.

Expert:  John replied 2 months ago.

i believe you didn't know that?

Customer: replied 2 months ago.
ya but the first offer I click is $29.00 and then now this one. I want to clear this up before I click again is the $29.00 go thru
Expert:  John replied 2 months ago.

The initial payment is for fixing it using this chat and if that is not working then the remote assistance which has additional fee.Are you clear?

Customer: replied 2 months ago.
I understand you.. I saying when you asked me to go to this thing the offer of 29 dollars popped up and I click on it then after I click on it this 20 dollars followed did you get what I'm trying to tell you
Customer: replied 2 months ago.
this thing come out its says you have an unclaimed offer
Expert:  John replied 2 months ago.

You mean you clicked on secure remote assistance before in this page ?

Expert:  John replied 2 months ago.

If you have only seen the secure remote assistance pop up and not clicked on it then that payment hasn't been taken also i didn't see a offer acceptance of that too.

Customer: replied 2 months ago.
ok, that means the 29 dollars didn't go thru I just wanna make sur
Customer: replied 2 months ago.
now I have to click on 20 dollars ok lets do that
Expert:  John replied 2 months ago.

Please do and let me know

Customer: replied 2 months ago.
how I'm gonna do that again
Expert:  John replied 2 months ago.

cant you see that offer option above these replies please check it and let me know

Customer: replied 2 months ago.
its say payment error can you show me where to go
Expert:  John replied 2 months ago.

click on my account on the top and then check the payment info and do the correction needed and save it then try to accept the offer again and let me know

Expert:  John replied 2 months ago.

Did you correct the payment info ?

Expert:  John replied 2 months ago.

Are you there ?

Expert:  John replied 2 months ago.

Checking to see whether you still need help regarding your printer issue.

Reply using the box below

Thank you

Expert:  babyxdeja replied 2 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?