Hello and welcome to justanswer. My name is***** will be assisting you today. I will try my best to help you.Could you please provide the following details.
Are you trying to install this printer on a windows PC,if so which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Are you trying to connect it wired or wireless?
Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
OK did you connect the USB cable from the printer to the PC?
which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
OK can you let me know the model of the laptop in that way i can find the operating system installed in it
Check on the bottom of the laptop please
No problem,please give me a moment to check it
Please click on this link : - http://tinyurl.com/hbx382z download and install it.
make sure the printer is connected and on.
Let me know if its installing or not.
Save now and then it will show run after finished downloading.
Let me know if you have any trouble
If run is showing in it please do that
Is it installing now?
Did you click on run after the download
OK then it might be in back of the web browser,do you know how to minimize the windows and see if the canon installation window opened in the back ?
let me know
That is strange,in that case may I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can send you the offer to do remote support.
if you agree the remote assistance offer,please accept it.
It seems like the payment for remote support failed could you please check the payment details you provided and let me know
Sir remote assistance is a additional service which has a charge and the 20$ is the charge for it.
i believe you didn't know that?
The initial payment is for fixing it using this chat and if that is not working then the remote assistance which has additional fee.Are you clear?
You mean you clicked on secure remote assistance before in this page ?
If you have only seen the secure remote assistance pop up and not clicked on it then that payment hasn't been taken also i didn't see a offer acceptance of that too.
Please do and let me know
cant you see that offer option above these replies please check it and let me know
click on my account on the top and then check the payment info and do the correction needed and save it then try to accept the offer again and let me know
Did you correct the payment info ?
Are you there ?
Checking to see whether you still need help regarding your printer issue.
Reply using the box below
Can I remotely connect to your computer, so I can troubleshoot this issue with you?