How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31123
Experience:  Printer and scanner problem resolver for over 15 years
32989067
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

Need some printer help, probably 2 years old. a MG 2920,

Customer Question

need some printer help
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: probably 2 years old. a MG 2920
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: laptop, os is windows 8 I think, I am not very smart about computers
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was fine in til we moved this past weekend and have changed wifi and the msg comes up that's it not online
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Hi there and welcome

you will need to connect the printer to your new wifi network in order to use it again.

Uninstall the printer from the computer.

Then connect the printer via USB cable to the computer, run the installation again via the disk like when you first installed it originally.

During the installation you will connect it to the wifi network and once done, you can disconnect the USB cable and print wirelessly to it again.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 1 month ago.
Ate you saying you can do all this remotely?
Customer: replied 1 month ago.
We kust moved and i dont know where anything is
Expert:  Richard replied 1 month ago.

yes I can do this remotely.

Accept the offer and I can then do this.