Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
How is the printer connected to the computer?
How is the printer connected to the computer usb or wireless?
unplug the printer and remove the printer driver software completely from the computer an then reboot.
let me know once done.
Do you want me to remote connect and fix it for you?
no we must be logged in to the computer on which the printer is assigned or its was used for.