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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Samsung multifunction printer SCX 3405FW always printer in

Customer Question

samsung multifunction printer SCX 3405FW always printer in A4 size and it has changed to A5 size. How do I change it back to A4?
JA: Has your Samsung done this before? And can you guesstimate how old it is?
Customer: Never done this before. It has only bee in use for about 2 weeks.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am using a PC and I run a medical program HCN
JA: How long has this been an issue? What happened right before this popped up?
Customer: It started about an hour ago and I have tried to fit by turning everything off to reboot but it does not change. Just before this happened the printer would not pick up the paper to print a receipt so I re-positioned the paper and it printed A5
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  Tech_Buddy replied 3 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Tech_Buddy replied 3 months ago.
  • Power on your Printer
  • Press the Menu button on your printer, and then press OK on SYSTEM SETUP
  • Use the left and right arrows to navigate to PAPER SETUP and press OK
  • Use the left and right arrows to navigate to PAPER TYPE or PAPER SIZE and press OK on desired
Expert:  Tech_Buddy replied 3 months ago.

Did this help you to fix your problem ?

Customer: replied 3 months ago.
No still printing in A5
Expert:  Tech_Buddy replied 3 months ago.

It seems you need to do the changes in your PC as well .

Please see the step by step instructions with screen shots here and try to follow them : -

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?modelname=ML-2165W/XAA&homeid=2149&from_osc=&idx=420161&modelcode=ML-2165W/XAA&

Expert:  Tech_Buddy replied 3 months ago.

Let me know if you struct somewhere in this process.