Printer Repair Questions? Ask IT Technicians for Answers ASAP
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The most common reason for this problem is a defective cartridge, this is caused due to a manufacturing defect of the cartridge. The chip on the cartridge is defective. Now, as the cartridge is new and every cartridge have a warranty, you can get it replaced from the store free of cost. But, before that follow the steps below to make sure there is no problem on the printer end.
Remove the cartridges.
Turn off the printer.
Clean the contacts on the printhead (the chamber in which we install cartridges) with a cotton swab and IP alcohol then, wait until it get dry.
Reseat the cartridges.
If the problem persists then, replace the cartridge from the store.