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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 36088
Experience:  Troubleshoot printers, scanners, etc.
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I'VE JUST RECEIVED A REPLACEMENT FOR MY BROKEN ET 4550. THE

Customer Question

I'VE JUST RECEIVED A REPLACEMENT FOR MY BROKEN ET 4550. THE WIFI IS WORKING, BUT WHEN I ATTEMPT TO PRINT THERE IS AN ERROR MESSAGE OR OFFLINE STATUS
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: ITS BRAND NEW EPSON ET-4550
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC OS 10.12.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since trying to set up the new printe
JA: Anything else you want the printer expert to know before I connect you?
Customer: Huh? I thought i was talking to John, printer tech
Submitted: 3 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Were you able to do the Wi-Fi setup wizard successfully on the printer's screen?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 3 months ago.

Please try the following:

1. Make sure the printer is powered on.
2. Click on the Apple logo / menu at the top, then click on "System Preferences"
3. Click on Printers & Scanners.

4. There, click on the Epson printer, then click on the (-) minus button at bottom left, and delete it for now. Make sure there is not any Epson item showing there for now.
5. Click on the + (plus) icon at bottom left.
6. If it detects your printer, then click on the Epson printer, then click on option Add.
7. Then see if you can print something now.

- If needed, please see the full Wi-Fi setup instructions for the printer at the website below:

https://epson.com/faq/SPT_C11CE71201~faq-284154

, then try the 7-step process above on the computer again and check.

; Note: If the computer is wireless, make sure both the computer and the printer are connected to the exact same wi-fi / wireless network name.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,