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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Samsung scx4623fw, it won't scan or copy. it prints

Customer Question

I have a Samsung scx4623fw, it won't scan or copy. it prints fine the bulb does not go all the way across the page in either mode
JA: Has your Samsung done this before? And can you guesstimate how old it is?
Customer: never 5 0r 6 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: it started a month ago and then I didn't use the printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: no can the problem be fixed
Submitted: 4 months ago.
Category: Printers
Expert:  Kevin8472 replied 4 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 4 months ago.

Is it connected to your pc?