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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35240
Experience:  Troubleshoot printers, scanners, etc.
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The modem for the internet service which is wifi was changed

Customer Question

The modem for the internet service which is wifi was changed today and now I can not figure out how to get my wife printer hp envy 4520 to print from my computer
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: 1yr
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just became an issue today after changing the modem. Prior to this we had no problem with it.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,

I"m sorry about the issue. What's the model of your new modem?

Have you tried anything?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Can you please try the following steps on the printer's screen:

  1. Make sure printer is powered on.

  2. On the printer's screen, touch the Wireless / signal icon .

  3. Touch the Settings / gear icon .

  4. Touch option Wireless Setup Wizard.

  5. Select your Wi-Fi / wireless network name.

  6. Follow the instructions on the control panel to connect the printer to your wireless network.

  7. Once that is successful, then print something and check.

- Please let me know if there is any error or message or if you are stuck at any step.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

If you'd like to, I can also connect remotely to your computer, so I can fix this issue directly through your computer for you.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,