I"m sorry about the issue. What's the model of your new modem?
Have you tried anything?
Please reply at the box below to continue. Thank you,
Can you please try the following steps on the printer's screen:
Make sure printer is powered on.
On the printer's screen, touch the Wireless / signal icon .
Touch the Settings / gear icon .
Touch option Wireless Setup Wizard.
Select your Wi-Fi / wireless network name.
Follow the instructions on the control panel to connect the printer to your wireless network.
Once that is successful, then print something and check.
- Please let me know if there is any error or message or if you are stuck at any step.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
If you'd like to, I can also connect remotely to your computer, so I can fix this issue directly through your computer for you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,