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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It is not being recognized by any one of our three macs, but

Customer Question

It is not being recognized by any one of our three macs, but we have used it with all three for ever--almost
JA: What's the make/model number of your printer? How old is it?
Customer: epson98fc8e probably five years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: One is a macOS Sierra version 10.12 and two are OS X El Capitan version 10.11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started today. As far as what happened, just tried to print and nothing happened.
JA: Anything else you want the printer expert to know before I connect you?
Customer: How to fix it.
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is it wireless printing?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Was there any change recently to your internet service / internet modem / router device that may have caused this issue?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Can you please check if there is another model on your printer, such as Workforce 630 or WF-4630 or XP-410, etc.?

Does it let you go to the Wi-Fi setup wizard on the printer's screen?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,