Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Can you check and let me know, if the cartridges can move freely or not ?
The cartridges which have ink and print on the CD or paper, if you open the printer cover, you will see the cartridges.
OK, turn off the printer and try to slide the cartridges with your hand and let me know, if you are able to do that or not ?
OK, so it means, even after powering off the printer, you cannot push or slide the cartridges, right ?
After you power off the printer, use your hand to push or slide the cartridges to the center and let me know, if you are able to do that or the cartridges seem to be jammed. Do you try too hard to slide them.
OK, so you have the cartridges outside the printer ?
OK, so your printer seems to have a CISS unit installed. Now, try the steps below and let me know.
Disconnect the power cord,
Wait for 10 mins.
Reconnect the power cord.
Power on the printer.
No, just try it and reply me back and in the meantime, I will try to do some research on the problem.
OK, maybe moving the printhead had solved the problem because the problem can also cause due to a jammed printhead. Please let me know, if you need any further help otherwise please remember to give a positive rating, as that is the only way I am compensated for my time and effort.