I'm sorry about the issue. Is the printer on the computer's screen or printer's screen?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Please reply at the box below. Thank you,
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,