I'm sorry about the issue.
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Can you please go to the Setup menu on the printer's screen, then select option Device settings -> LAN settings -> Confirm LAN settings -> Print LAN details -> Yes -> OK, then tell me the IP Address on the printout page?
Was there any change or update recently to your computer or internet service / internet modem / router device that may have caused this issue?
Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?Please reply at the box below. Thank you,
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I'm sorry. I'm an independent computer support, and we have an A+ service rating with BBB:
We provide computer / electronics support for all brands / models. You submitted the issue at our website earlier; I was waiting for your response earlier, so I could help you quickly, but I'm glad you have resolved the issue now. We are canceling / refunding this per your request. If you need help with any other computer question / issue in the future, please come back any time as you wish; we guarantee our service. Thank you for the update.