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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer jam but there is no paper, WF 3520 epson, pc,

Customer Question

Printer jam but there is no paper
JA: What's the make and model of the printer?
Customer: WF 3520 epson
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: minutes
JA: Anything else you want the printer expert to know before I connect you?
Customer: I've unplugged it, restarted it, removed the back and blew out the dust, turned it off and then back on
Submitted: 1 month ago.
Category: Printers
Expert:  Sudipto replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 1 month ago.

Did you removed the rear cover and checked that area ?

Customer: replied 1 month ago.
cleaned it
Expert:  Sudipto replied 1 month ago.

Do you press the reset button on the printer ?

Customer: replied 1 month ago.
If I'm just going to be asked for more money, I'll pass.
Expert:  Sudipto replied 1 month ago.

Don't worry just ignore the remote support offer .

Customer: replied 1 month ago.
There is no "reset" button
Expert:  Sudipto replied 1 month ago.

Do you see a button like a triangle inside a circle ?

Customer: replied 1 month ago.
I've hit that a number of times. I have also opened it and moved the toner print cartridge to the middle and cleaned up what I could see.
Expert:  Sudipto replied 1 month ago.

OK, now remove the power cord and wait for 10 mins. after that power on the printer and let me know, what happens ?

Customer: replied 1 month ago.
OK thanks - I'll try that.
Expert:  Sudipto replied 1 month ago.

Let me know, what happens ?