Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Do you have checked inside the printer ?
Do you have tried to remove the rear cover and checked that area ?
Thanks, ***** ***** off the printer then, try to slide the cartridges with your hand and let me know, if you are able to do that or not ?
OK, now once more move the cartridges to the center and then, power on the printer keeping the printer cover open, let me know what does the cartridges do , after you power on ?
OK, now close the printer cover and reopen it , let me know what happens ?
OK, now remove the power cord and wait for 10 mins. after that power on the printer and let me know, what happens ?
Don't worry, I will be here. Just reply me back,
Did you pressed the reset button ?
I am here.
The problem you are facing is caused due to few reasons, one if there is a real paper jam, two if the cartridges are jammed and three is there is a sensor problem, now as there is no paper jam, the cartridges can move freely and even the hard reset do not solve the problem then, it means the problem is with the sensor, it can be replaced to solve the problem, but as the printer is new and under warranty period, it will be best to get the printer replaced from Epson, free of cost.
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