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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5307
Experience:  DIploma in Computer Hardware
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We have a Epson WF-7610 It keeps saying to clear a paper jam

Customer Question

We have a Epson WF-7610 It keeps saying to clear a paper jam or load paper. No jam and full of paper. Any ideas
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: 2 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: WF 7610
JA: How long has this been an issue? What happened right before this popped up?
Customer: win 10...network enabled
JA: Anything else you want the printer expert to know before I connect you?
Customer: Nope I think thats it
Submitted: 1 month ago.
Category: Printers
Expert:  Sudipto replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 1 month ago.

Do you have checked inside the printer ?

Customer: replied 1 month ago.
no debris
Expert:  Sudipto replied 1 month ago.

Do you have tried to remove the rear cover and checked that area ?

Customer: replied 1 month ago.
I verified there is nothing blocking the paper path.
Customer: replied 1 month ago.
Sudipto are you still with me?
Expert:  Sudipto replied 1 month ago.

Thanks, ***** ***** off the printer then, try to slide the cartridges with your hand and let me know, if you are able to do that or not ?

Customer: replied 1 month ago.
i did it. No change
Expert:  Sudipto replied 1 month ago.

OK, now once more move the cartridges to the center and then, power on the printer keeping the printer cover open, let me know what does the cartridges do , after you power on ?

Customer: replied 1 month ago.
Stay in same place
Expert:  Sudipto replied 1 month ago.

OK, now close the printer cover and reopen it , let me know what happens ?

Customer: replied 1 month ago.
They go back and forth. Then return to the right side. Where it started
Expert:  Sudipto replied 1 month ago.

OK, now remove the power cord and wait for 10 mins. after that power on the printer and let me know, what happens ?

Customer: replied 1 month ago.
Still getting error
Expert:  Sudipto replied 1 month ago.

OK, now remove the power cord and wait for 10 mins. after that power on the printer and let me know, what happens ?

Customer: replied 1 month ago.
10 minutes????? Wow
Expert:  Sudipto replied 1 month ago.

Don't worry, I will be here. Just reply me back,

Customer: replied 1 month ago.
Ok
Expert:  Sudipto replied 1 month ago.

Did you pressed the reset button ?

Customer: replied 1 month ago.
Where is reset button
Customer: replied 1 month ago.
If on front....yes i did
Customer: replied 1 month ago.
Hello....no changes
Expert:  Sudipto replied 1 month ago.

I am here.

Customer: replied 1 month ago.
No changes
Expert:  Sudipto replied 1 month ago.

OK

Expert:  Sudipto replied 1 month ago.

The problem you are facing is caused due to few reasons, one if there is a real paper jam, two if the cartridges are jammed and three is there is a sensor problem, now as there is no paper jam, the cartridges can move freely and even the hard reset do not solve the problem then, it means the problem is with the sensor, it can be replaced to solve the problem, but as the printer is new and under warranty period, it will be best to get the printer replaced from Epson, free of cost.

Customer: replied 1 month ago.
Alright thank you
Expert:  Sudipto replied 1 month ago.

Thanks for using JustAnswer, please remember to give a rating for my time and effort.