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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can't get scanner to work. I'm using windows 10 operating

Customer Question

Can't get scanner to work. I'm using windows 10 operating system
JA: What's the make/model number of your printer? How old is it?
Customer: envy 7640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have never been able yo get it working
JA: Anything else you want the printer expert to know before I connect you?
Customer: I'm ready to talk. my number is(###) ###-####
Submitted: 1 month ago.
Category: Printers
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Are you able to print?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N