thank you very much for your question. My name is***** and I will be assisting you today.
Would you be interested in letting me analyze and solve this problem for you directly at your computer via a remote connection? We can then look up what is going on and which are the right drivers for the printer.
Thanks for your patience and best regards,
P.S.: during this, we will also find out the correct port, normally you should not even have to select one, but that should be done fully automatically by the driver.