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Kevin T
Kevin T, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 483
Experience:  IT Manager at Wood Group PSN
94743361
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I have a Canon MP250 that is giving error message E 0 5. I

Customer Question

I have a Canon MP250 that is giving error message E 0 5. I removed one of my kids puzzle pieces that was somehow stuck in there, but it is still showing a paper jam, and I cannot feel or see any jam.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Yes its done it before, for the same reason ironically, and its probably at least three years old, but maybe even five. I don't remember when I bought it.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Two days. For a few months prior, the only sign was that everything printed crooked.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, thank you
Submitted: 1 month ago.
Category: Printers
Customer: replied 1 month ago.
The error is E 0 3, not E 0 5
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

It's more than likely the sensor on the printer. What's the serial number of it?

Customer: replied 1 month ago.
JVNC68589
Expert:  Kevin T replied 1 month ago.

How long have you had it?

Customer: replied 1 month ago.
Its been a few years, I honestly don't remember when I bought it.
Expert:  Kevin T replied 1 month ago.

To me it sounds like a hardware issue, can we do some tests?

Customer: replied 1 month ago.
Sure
Expert:  Kevin T replied 1 month ago.

Please accept the remote assistance request and download the following software

https://www.teamviewer.com/en/

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