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Kevin T
Kevin T, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 492
Experience:  IT Manager at Wood Group PSN
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Epson wf2540 when trying to print or copy... Epson wf2540

Customer Question

Epson wf2540 when trying to print or copy...
Epson wf2540 when trying to print or copy it feeds a sheet 3/4 out then gives "paper out message reload paper" but there is paper . No jam ,nothing in the feed path.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Around 3 or 4 years
Submitted: 1 month ago.
Category: Printers
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

What's the serial number of it? It helps me find the exact make and model easier.

Customer: replied 1 month ago.
TNTY171504 SER #
Expert:  Kevin T replied 1 month ago.

Are you using Windows or MAC?

Customer: replied 1 month ago.
mac but it does the same thing connected to my mac or not
Expert:  Kevin T replied 1 month ago.

Ok let me check a few things.

Customer: replied 1 month ago.
it acts as if it doesnt know where the start point is in the papers progression along the paper path as if its jumped teeth in the gears? although nothing happened before this problem
Customer: replied 1 month ago.
it does not feed the paper all the way through, stops it 3/4 everytime, then the out of paper message
Expert:  Kevin T replied 1 month ago.

It sounds like hardware to me. Do you hear a roller sound?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
there was no incident before it stopped functioning properly and its grabbing the paper as normal but sending it part ways with no printing on it
Customer: replied 1 month ago.
just like when you hit cancel how it aborts the job and sends the paper out
Expert:  Kevin T replied 1 month ago.

It sounds like the rollers are loose. Looking at the type etc it would not be worth repairing.

Please rate me above so I get credited for helping you.

Customer: replied 1 month ago.
rollers arnt loose, sounds like a guess and not really helpful
Expert:  Kevin T replied 1 month ago.

It's a hardware issue and I am limited to what I can do. Pulling the paper in and resetting after a certain point is a failure in the D feeder.