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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Do we need all ink cartridges to have ink in them before we

Customer Question

Do we need all ink cartridges to have ink in them before we can print XP
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: xp-420 small -in-one printer wireless
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: hp laptop ,google
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started,black wwas empty so was replaced vut printer has not been used for 5 months,the only cartridge empty is C but we can't print even just the black
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

An empty cartridge can stop the printer from printing.

See if you can run a nozzle check. Press the Home button on the printer

then use the l/r arrows to select Setup and press OK.

Use the up/down to select Maintenance.

Select Nozzle Check and press OK and then press the start button

If the printer has been sitting for 5 months you may need to replace more than one cartridge.

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